position | Consumer Care Manager |
level | ´ë¸® °úÀå±Þ |
location | ¼¿ï |
compensation | ÇùÀǰ¡´É |
firm | ¿Ü±¹°è ¼ÒºñÀç ȸ»ç |
summary | |
responsibilities | - Service quality improvement plan and deployment - Call center management - NPS survey and analysis - Communication strategy development through internet and SNS - Analyze the CS business and cost data - Define Customer Service strategy and develop, implement and coordinate professional services plan - Customer service process set up for new products - Product FAQs data management |
requirements | ´ëÁ¹ ÀÌ»ó CS ¶Ç´Â ¿Â¶óÀÎ ¸¶ÄÉÆÃ °æ·Â 3~5³â Fluent English communication Skill |
status | filled |
posted on | 2013-03-08 |