| position | Consumer Care Manager |
| level | 대리 과장급 |
| location | 서울 |
| compensation | 협의가능 |
| firm | 외국계 소비재 회사 |
| summary | |
| responsibilities | - Service quality improvement plan and deployment - Call center management - NPS survey and analysis - Communication strategy development through internet and SNS - Analyze the CS business and cost data - Define Customer Service strategy and develop, implement and coordinate professional services plan - Customer service process set up for new products - Product FAQs data management |
| requirements | 대졸 이상 CS 또는 온라인 마케팅 경력 3~5년 Fluent English communication Skill |
| status | filled |
| posted on | 2013-03-08 |