position Consumer Care Manager
level ´ë¸® °úÀå±Þ
location ¼­¿ï
compensation ÇùÀǰ¡´É
firm ¿Ü±¹°è ¼ÒºñÀç ȸ»ç
summary
responsibilities - Service quality improvement plan and deployment - Call center management - NPS survey and analysis - Communication strategy development through internet and SNS - Analyze the CS business and cost data - Define Customer Service strategy and develop, implement and coordinate professional services plan - Customer service process set up for new products - Product FAQs data management
requirements ´ëÁ¹ ÀÌ»ó CS ¶Ç´Â ¿Â¶óÀÎ ¸¶ÄÉÆÃ °æ·Â 3~5³â Fluent English communication Skill
status filled
posted on 2013-03-08
   

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