position Consumer Care Manager
level 대리 과장급
location 서울
compensation 협의가능
firm 외국계 소비재 회사
responsibilities - Service quality improvement plan and deployment - Call center management - NPS survey and analysis - Communication strategy development through internet and SNS - Analyze the CS business and cost data - Define Customer Service strategy and develop, implement and coordinate professional services plan - Customer service process set up for new products - Product FAQs data management
requirements 대졸 이상 CS 또는 온라인 마케팅 경력 3~5년 Fluent English communication Skill
status filled
posted on 2013-03-08

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