position Customer Care Specialist
level 대리과장급
location 서울 강남
compensation Negotiation
firm 외국계 소비재
responsibilities - Ensure customer care operations are done in compliance to global Consumer Care standard
- Enhance the experience of the customer / consumer that contact the Brand and make them become Brand ambassadors, by providing excellent customer care service
- Provide excellence in managing concerns and questions , make sure to understand customer’s needs
and expectations and follow up cases until complete resolution
-Promote company’s values and positions during interaction with customers / consumers
-Actively listen to customers and consumers needs and expectations to promote Voice of customer internally.
requirements University degree
3 years of previous experience in a Customer or Consumer Service / Consumer Care
Good level of English.
status filled
posted on 2019-02-08

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