position Customer Service (B2C)
level 과차장급
location 서울
compensation Negotiation
firm 외국계명품
responsibilities Find and offer the best option to complaining customers on site by clarifying details and recommending repair options Be the 1st contact for the complaint cases and provide the professional and consistent way of treatment to all customers on behalf of the brand Actively liaise customers\' needs and store staffs\' requirement to find the most optimized solution per case Support sales staffs to cultivate knowledge by sharing legal standard / competitors’ practice on each complaint case and by providing on site training for complaint handling Manage data related to cost on complaint management process and report monthly FOC expense / defect stock list at store
requirements Intermediate English B2C
status filled
posted on 2015-01-30

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